The complaints related to delay in activation, unsolicited calls, excess billing, poor network coverage, wrong promises etc. Among the telecom service providers, MTNL, Idea and Tata Teleservices have been providing regular feedback to the consumer helpline on the complaints sent to them.Talks are being held with VSNL and Reliance also to have voluntary mechanism of forwarding complaints by NCH and receiving feedback from the companies.

The NCH is available at toll-free-no 1800-11-4000. Through this helpline, consumers are guided in finding solutions to problems related to products and services. The helpline also facilitates filing of complaints by consumers against defaulting service providers. (PIB Press Release May 28, 2007)